Privacy Policy

This Privacy Policy applies to all visitors, registered users, and individuals who access or use Pranijna through our website or any future applications and services that we may introduce. It governs the collection and use of information whenever you browse our platform, create an account, maintain pet health records, participate in discussions, contact customer support, subscribe to notifications, or otherwise interact with our services.

This Privacy Policy does not apply to third-party websites, applications, products, or services that may be linked from our platform. We encourage users to review the privacy policies of such third parties before sharing any personal information with them.

To provide our services efficiently and securely, we collect information that you voluntarily provide as well as certain technical information generated during your interaction with our platform.

When you register with Pranijna, we collect information necessary to create and manage your account. This typically includes your name, email address, mobile number (if provided), login credentials, and any additional profile information you choose to share. This information enables us to authenticate your identity, personalize your experience, communicate with you, and provide customer support.

Since Pranijna is designed as a digital pet healthcare platform, we also collect information relating to your pets. Depending on how you use the platform, you may provide your pet's name, species, breed, age, date of birth, gender, weight, colour, identification details, vaccination history, medical history, allergies, medications, surgeries, laboratory reports, veterinary consultation records, nutritional information, activity records, feeding schedules, grooming information, photographs, and other health-related information that you wish to maintain digitally.

You may also choose to participate in Animora or other interactive community features. Any content that you voluntarily publish, including questions, comments, photographs, recommendations, or experiences, may become visible to other users based on the functionality of the platform.

Whenever you visit our website, certain technical information is automatically collected. This may include your IP address, browser type, operating system, device information, language preferences, pages visited, date and time of access, session duration, navigation patterns, and diagnostic information. Such information helps us understand user behaviour, improve platform performance, detect technical issues, and maintain the security of our services.

The information collected through Pranijna is used solely to provide, maintain, improve, and secure our services. We use your personal information to create and manage your account, verify your identity during login, provide customer support, respond to your enquiries, and communicate important updates relating to your account and our services.

The information relating to your pets is used to maintain comprehensive digital health records, organize vaccination schedules, generate vaccination reminders, maintain medical histories, record activities, provide nutrition-related information, display breed-specific guidance, and help you conveniently access your pet's healthcare information whenever required. These records are maintained primarily for your convenience and to help you make informed decisions regarding your pet's well-being.

Technical and analytical information is used to understand how our platform is used, improve website performance, identify errors, strengthen security, prevent misuse, develop new features, and enhance the overall user experience. Wherever possible, analytical information is aggregated and processed in a manner that does not directly identify individual users.

From time to time, we may also send service-related communications such as account verification emails, password reset instructions, vaccination reminders, important security notifications, platform maintenance updates, or announcements relating to new features. These communications are considered necessary for the operation of our services.

One of the core services offered by Pranijna is the ability to remind pet owners about upcoming vaccinations and other healthcare milestones. Based on the information entered by you, our platform may generate reminders through email or other communication channels that may be introduced in the future.

While we strive to ensure timely delivery of reminders, their successful delivery may depend on several factors beyond our control, including internet connectivity, email service availability, device settings, or incorrect information entered by users. Therefore, vaccination reminders should be regarded as an additional convenience rather than a substitute for professional veterinary advice or personal responsibility. Pet owners remain responsible for scheduling vaccinations and consulting qualified veterinarians regarding appropriate healthcare decisions.

Pranijna encourages responsible community engagement by allowing pet owners to share experiences, ask questions, and exchange knowledge through Animora and similar features. Any information that you voluntarily publish within these community areas may become visible to other users. You should exercise caution while sharing information publicly and avoid posting confidential personal information or sensitive health information that you do not wish to disclose.

We reserve the right to moderate, edit, or remove any content that violates applicable laws, infringes the rights of others, promotes misinformation, contains abusive language, or otherwise conflicts with our community standards.

Like many modern websites, Pranijna uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, maintain secure login sessions, improve website performance, analyse user interactions, and understand how visitors use our platform. These technologies also help us identify technical issues and continuously improve our services.

Most web browsers allow users to control or disable cookies through browser settings. However, disabling cookies may affect certain functionalities of the platform and limit your overall experience.

Pranijna values your trust and does not sell, rent, lease, or trade your personal information or your pet's health records to third parties for marketing or advertising purposes.

In certain circumstances, we may share information with trusted service providers who assist us in operating our platform, such as cloud hosting providers, email service providers, analytics providers, customer support platforms, or other technical partners. These service providers are granted access only to the information necessary to perform services on our behalf and are contractually obligated to maintain appropriate confidentiality and security standards.

We may also disclose information if required by applicable law, governmental authorities, court orders, or legal proceedings, or when disclosure is necessary to protect our legal rights, investigate fraud, prevent security incidents, or safeguard the safety of our users and the public.

Should Pranijna undergo a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that business transaction while remaining subject to obligations consistent with this Privacy Policy.

Protecting your information is one of our highest priorities. We implement appropriate administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, misuse, or accidental loss. These measures may include encrypted communications, secure authentication mechanisms, controlled administrative access, regular monitoring, secure cloud infrastructure, and periodic security updates.

Although we continuously strive to protect your information using industry-standard practices, no method of internet transmission or electronic storage can guarantee absolute security. Users are therefore encouraged to use strong passwords, protect their account credentials, and notify us immediately if they believe their account has been compromised.

We retain your personal information and pet records only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain the integrity of our platform.

If you choose to delete your account, we will make reasonable efforts to permanently remove or anonymize your personal information and pet records unless retention is required for legal, regulatory, security, or fraud prevention purposes. Certain information may continue to exist temporarily within backup systems until those backups are securely overwritten in accordance with our retention practices.

We believe that users should remain in control of their personal information. Depending on applicable laws, you may have the right to access your information, review the data stored within your account, update inaccurate information, modify your pet's records, request deletion of your account, or enquire about how your information is processed.

Where technically feasible and legally permissible, we will make reasonable efforts to accommodate legitimate requests within an appropriate timeframe. Certain requests may require identity verification before processing to protect the security of your information.

Pranijna may provide links to veterinary hospitals, pet stores, educational resources, social media platforms, or other third-party websites for the convenience of users. These websites operate independently and maintain their own privacy practices. We are not responsible for the privacy policies, content, security, or practices of any third-party websites or services. We encourage users to review the privacy policies of any external websites before sharing personal information.

Pranijna is intended for individuals who are legally capable of entering into binding agreements under applicable laws. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information from our systems.

Pranijna is committed to protecting user privacy and handling personal information responsibly in accordance with applicable laws and regulations. As privacy laws continue to evolve, we may update our internal practices and this Privacy Policy to remain aligned with applicable legal and regulatory requirements.

We may revise this Privacy Policy periodically to reflect changes in our services, technological advancements, legal obligations, or business practices. Whenever significant changes are made, we will update the "Last Updated" date at the beginning of this document. Your continued use of Pranijna following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage all users to review this Privacy Policy periodically to remain informed about how their information is collected, used, and protected.

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the way your information is handled, please contact us using the details below.

We are committed to addressing your privacy-related concerns promptly and transparently and will make reasonable efforts to respond to your enquiry at the earliest possible opportunity.